Return Policy

Returns & Refunds

Return Policy

 

●  Customers need to raise a return request on the fejmo app or website

within 7 days counting from the delivery date, if the product is

damaged, defective, incorrect or incomplete at the time of

delivery.

●  For Electrical devices (like computer & accessories, appliances &

mobile phones etc.) related issues that arise after usage or beyond

return window, the brand warranty may apply. To address these issues

under the brand warranty, please contact us.

●  Customers must return the purchased items via the same

packaging/box keeping the product in its original form without any sort

of damage. For returning any product, it must be returned with a

shipping label & any other tags attached with that item.

 

●  Returned product must be unused, un-burnt, unworn, unwashed &

without any flaws. Fashion wear can still be considered unworn as you

can try to check if it fits or not but to an extent.

●  The product must include the original tags, user manual, warranty

cards, freebies and accessories.

●  For selected categories, we accept a change of mind. Please refer to

the section below on Return Policy per Category for more information.

Note: If your returned item does not meet the above requirements, we

reserve the right to reject any request for a refund.

* If your return request has been rejected, the item will be delivered

back to you as a regular delivery timeline. Items will be sent to scrap

after three (3) failed delivery attempts and no refund will be given.

Non-Returnable Items:

Category Non-Returnable Items

Consumer Electronics

Appliances, Devices &

any Electrical Items,

Sports, Tools, Books &

Stationeries

Movies and music copies cannot be returned; unsealed

products cannot be returned.

 

Fashion Items, Travel,

Home & Decor, Nursing

All custom made items, women's intimate apparel and

men's innerwear, fine jewelry (gold, diamonds, gems etc.)

cannot be returned.

 

IT Products All software products that are labeled as non-returnable on

their product detail pages.

Beauty Products and

Mother & Baby, Cleaning All types of Beauty Services, all items in this category,

except for hair removal and other electrical items but the

product has to be unused.

Digital Products

All items in this category are non-returnable once

purchased and delivered.

 

Food & Grocery, Diaper,

Feeding, Medical and

Industrial Equipment, Pet

Supplies

All Items in this category.

If the item received is expired, damaged, defective,

incorrect, or incomplete, a refund will be issued based

on fejmo's assessment.

Automotive & Motorcycle

Service and Accessories

Any types of vehicles (cars, bikes, etc.), Installation

Services.

Refund Policy:

 

Processing Time

Processing time of your refund depends on the type of refund and the

payment method you used.

The refund period / process starts when fejmo has processed your refund

according to your refund type.

Refund Scope

Refunds cover the item price and shipping fee.

Refund Types:

Refund from Returns

Processed once the item is returned to the warehouse and quality check is

successfully completed.

Refund from Cancellations

Automatically triggered upon successful cancellation.

Refund from Failed Deliveries

Begins when the item reaches to the warehouse; may vary based on the

shipping location.

Cart up will process your refund according to the following refund types

as stated below:

 

Payment Method Non-Returnable

Items

Non-Returnable

Items

Debit or Credit Card Debit or Credit Card

Payment Reversal

10 working days

Equated Monthly

Installments

Debit or Credit Card 10 working days

Mobile Wallet (MFS) Mobile Wallet

Reversal

 5 working days

Cash on Delivery

(COD)

 

Bank Deposit 5 working days

Refund Voucher 1 working day

 

Note:

1. Maximum refund timeline excludes weekends and public holidays.

2. Vouchers will be sent to the customer registered email ID on fejmo and can

be redeemed against the same email ID.

3. The Voucher discount code can only be applied once. The leftover amount

will not be refunded or used for next purchase even if the value of order is

smaller than voucher value.

4. In case of any refund, the received cash back amount, if any, will be

adjusted with the refund amount.

5. The voucher refund method will not be eligible for any modification.

6. bKash / Upay / Nagad Mobile Wallet, bank deposit, the account must be

active, the amount will be refunded to the same mobile or bank account

details which you inserted at the time of payment.